Privacy Policy

Effective Date: 10.05.23
Frentica Cosmetics Limited (“we,” “our,” “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase products.

🔹 1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing/shipping address.
  • Payment Information: Card details, mobile banking information, or other payment methods (processed securely by third-party payment providers).
  • Order Details: Products purchased, order history, delivery preferences.
  • Technical Information: IP address, browser type, device information, cookies, and browsing activity.

🔹 2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.
  • To confirm payments and provide invoices.
  • To communicate with you regarding orders, delivery, or customer support.
  • To improve our website, services, and user experience.
  • To send promotional offers, if you have subscribed to our newsletter.
  • To comply with legal or regulatory requirements.

🔹 3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information in the following cases:

  • Service Providers: With delivery partners, payment gateways, or IT service providers for completing your orders.
  • Legal Requirements: If required by law, regulation, or court order.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

🔹 4. Payment Security

  • All online payments are processed through secure and trusted third-party payment providers.
  • We do not store your full credit/debit card details or sensitive financial information on our servers.
  • Transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.

🔹 5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your shopping cart and preferences.
  • Analyze website traffic and performance.
  • Improve customer experience and provide personalized content.

You may disable cookies in your browser settings, but some website features may not work properly.

🔹 6. Data Retention

  • We retain your personal data only as long as necessary for order processing, legal compliance, and improving our services.
  • You can request deletion of your account or order history by contacting us.

🔹 7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal information (subject to legal obligations).
  • Opt-out of promotional communications at any time.

🔹 8. Data Protection

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission is 100% secure.

🔹 9. Children’s Privacy

Our website is not directed towards children under 13. We do not knowingly collect personal information from children.

🔹 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

🔹 11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:

📧 Email: info@frentica.com
📞 Phone: +8801886611611
🏢 Address: Frentica Cosmetics Limited, 81/C (Ground Floor)
Kakrail Battery Goli, Dhaka-1000